iGUANEYE®

useful info

FIT AND COMFORT
How to be sure to order the right size for my feet ?
The iguaneyes adapt to your feet. The choice of the size is made easy as there are no half-sizes.
To be sure to receive the size that fit you best measure the length of your feet using the following method (see image) and report the measure on our sizing chart. Note that you have to determine your EUR size.
You can also print our size validation tool here :
https://en.iguaneye.com/html/conseils_pointure

What is the size range ?
For the Freshoes sizes go from 34 EUR to 43 EUR
For Jungle (both Light and Lux) sizes go from 36 EUR to 45 EUR

Are you going to produce larger sizes ?
Yes. As we are always receiving inquiries from people asking for larger sizes our will is to extend the size range as soon as possible. Be sure to subscribe to our newsletter here to receive latest news.

Fitting in the Lux soles ?
While the Jungle Lux are certainly our more comfortable sandals, they are a bit more exigent in the begining.
Right out of the box, the Lux soles are a bit rigid. First put your feet on them to insure you have ordered the right size for your feet. Then you need to litterally break them by bending them with your hands on several points (specially the metatarsal area, just after the toes, where the feet bend the most). This will get them to be much more flexible.
Depending on the shape of your feet, the Jungle Lux take a bit more time to conform. They need to be broken a bit to become more flexible. Be sure to put your heel at the very back of the sole. Be patient and as soon as your feet will have print their position in the cork, you will get the best comfort. This can take up to 4 days with a daily use.
Here is the testimony from a client : "The Jungle Lux were a quite good fit from the start, but they have only gotten better the more I have used them. I love wearing them, the Lux are fantastic!"


Will I get blisters ?
No. The iGUANEYE's main bodies are made in a soft and hypoallergenic material that does not heat the skin. Also it is a very flexible material that acts like a second skin. Therefore there is no relative movement between the skin and the interior surface of the sandals.

Can I run with those ?
The iGUANEYE were not specifically designed to run but some have find them very good for short distance jogging. We were very impressed to learn that one of our most active customer succeed to run a 15km race with our model Jungle Light.

Are they waterproof ?
If you aim to walk under the rain or into shallow streams, you can use the Freshoes with the WP (waterproof insoles) or with the Jungle Light.
If you want to walk or even swim in deeper waters, we suggest that you use the Jungle Light. By its extremly open design, the Jungle Light lets the water flow while the Freshoes retain a certain amont of water what could cause them to fall out from your feet.
Try not to dip the cork soles (SL insoles for Freshoes or Lux soles for Jungle). If your cork inserts are wet, just let them dry at room temperature.


ETHICS / PRODUCTION / MATERIALS
Where is it produced ?
All the parts of the iGUANEYE are build in a radius of 40km around the beautiful city of Porto in the North of Portugal.
We are very proud of our local production : )


What are they made of ?
-Main bodies
(both for Freshoes and Jungle) : a specifically formulated TPE (thermo plastic elstomer). Those parts are injected into custom molds. This allow the iGUANEYE to get this unique organic design. One piece construction where no glue or seams are needed. This make those parts very easy to recycle. You can just throw them on the plastic recycling container at the end of their life.
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SL insoles : 98% cork+2% latex, covered with suede leather (also comes in a vegan version). Handmade in Portugal using an innovative technology. A micro-net incorporated into the sole at the moulding stage allows the cork to take various shapes and to support distortions.
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Vegan insoles : same construction than the SL insoles but a synthetic suede replace the leather.
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WP insoles : EVA foam grid covered with a coolmax mesh.
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Lux soles : 65%cork+35%latex, covered with suede leather. A thin rubber outsole provide very good reistance to abrasion.
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Light soles : medium density EVA foam

Was chrome used in the tanning process of the leather used for the SL insoles and Lux soles ?
There is several type of tanning techniques. One of them uses bad chemicals as chrome but the leather used for the SL insoles and Lux soles is from vegetal tanning that use tree bark for transforming cowhide into leather.

Are there vegan option ?
Yes. You can choose veagn and vegan-black insoles for your Freshoes. A vegan option for the Jungle Lux will be available soon.
Freshoes with the WP insoles and the Jungle Light are also vegan option as they don't use any animal product.


HOW TO ORDER, PAYMENT AND RETURNS
Can I choose the color of the insoles ?
Yes. You can use our configurators to custom build your Freshoes or your Jungle. There is 168 possibilities for the Freshoes and 8 for the Jungle Light and Lux.

Payment method ?
You can pay either with Credit Card or with Paypal.
If you don't feel confident with those methods just send us an email so we can send you our IBAN for a bank transfer. Please be sure to use the exact amount displayed on your purchase order and also insure that transfer fees are supported from your side.


How can I use my discount code ?
If you have a discount code, you can use it at the check out page at the end of the ordering process. Just type it and click enter to see the discounted price.

How to use the referal program and get 20% off ?

If one of your friends has already ordered, you can use his email address as a discount code. You will get an instant 20% discount and your friend will get 100 fidelity points worth 10€.

How can I use my fidelity points ?
Just use the respective discount code : GIME100, GIME200, GIME300... to get the respective discount. Each 100 points are wrth 10€.

What service do you use for shipping ?
All the orders are shipped using Fedex/TNT.

Can I use PO box for delivery address ? I am on a military facility, can you ship to APO address ?
We are sorry but Fedex/TNT can't deliver your parcel to a PO box or APO address.

Can I use my home address for delivery ?
Of course but be sure that there is always someone to receive the parcel and sign the receipt. The delivery guy is not allowed to let the parcel without a signature proving the delivery. Therefore it may be better to us your office or gym address where the parcel will be left at the reception. You can also ask a delivery to your local Fedex dropping point.

When my parcel will be shipped ?
Normally the day after your order. It may happen during spring/summer season that a very large amount of orders avoid the shipment of every orders the same day. Don't worry, if it is not the same day, your order will be shipped the day after.
As soon as your parcel as been picked up by the forwarder, you will receive an email with a link to track its journey to you. Note that this link may be active only by the end of the day (Lisbon time).

Can I track my parcel ?
Yes. Use the link that appear on your shipment validation email.

I ordered the wrong size ? Can I change for smaller or larger ?
Yes. We can send you a new pair with the right size.
You can return your pair to the following address :
RANGEL logistics / iGUANEYE
(contact : Ivo Ferreira)
Rua Raimundo Durães Magalhães
Zona Industrial da Maia - sector I, Lote 6/9
4475-132 Maia
PORTUGAL

Be sure that they have been worn only on soft and clean surface. We won't replace shoes that are not in a brand new condition. As soon as we receive them, we will send you a new pair.
Please put a paper in the box confirming colors and size of the products you aim to receive, the number of your order and the delivery address.
In case you want to check your size, please use
our size validation tool HERE.

PRODUCT CARE
The main body needs no particular care. You can wash it under running water with soap or in a washing machine at 40°C maximum temperature.

The cork and leather insole can absorb up to 67% of humidity which they evacuate naturally. If they are wet, dry them at room temperature (NEVER USE A SOURCE OF HEAT, it could affect the leather). The SL insoles are 98% made of cork for a maximum hygiene and comfort. At the first use the insoles may leave some cork particles inside the main body. That is normal and alters in nothing their performance. For an optimised lifespan, we recommend the use of two pairs of removable insoles.